Personal Information Collection
To provide a truly customized experience, we collect specific personal details when you place an order or contact us via WhatsApp. This includes your name, shipping address, contact number, and the unique body measurements required for our bespoke stitching service. We also require a 50% advance payment to confirm your order, and while we use secure payment methods to protect your financial data, this information is handled with the highest level of confidentiality to ensure a private transaction.

Use of Your Data
The information we collect is used exclusively to fulfill your specific order and provide the artisanal service you expect from Buruj. This includes using your measurements for tailored stitching, your contact details for order updates via email or WhatsApp, and your address for secure delivery through our selected courier partners. We do not sell, trade, or share your personal data with third-party marketers; it is used solely to facilitate the creation and shipment of your hand-painted and embellished garments.

Visual Content & Communication
As part of our transparent production process, we may share photos or videos of your completed article with you before the final payment is cleared. These previews are sent for your approval and to maintain a secure, private communication channel between our studio and our clients. While we may showcase our signature hand-painted designs on our social platforms, we respect our clients’ privacy and will not share identifiable personal information or custom measurements without explicit consent.

Data Security & Retention
We implement a variety of security measures to maintain the safety of your personal information when you place an order or provide your details. Your data is retained only for as long as necessary to complete your bespoke order, provide after-sales support, and comply with tax or legal obligations. If you have any questions regarding how your data is handled or wish to update your information, please contact our support team at burujpk@gmail.com.
Rights & Responsibilities Our Responsibilities to You
At Buruj, our primary responsibility is to deliver a product that reflects our signature quality and the specific requirements of your order. We are committed to using premium materials, such as Pure Sheesha Silk and Pure Organza, and ensuring that every hand-painted motif is executed with artisanal care. We take the responsibility of inspecting every order thoroughly before dispatch to ensure it is free from manufacturing errors. Furthermore, we provide transparency by showing you the final completed look of your article before requesting the remaining balance.

Our Rights as a Brand
Buruj reserves the right to refuse any order or customization request that does not align with our brand’s aesthetic or technical capabilities. We maintain the right to adjust delivery timelines if unforeseen artisanal or logistical delays occur, though we strive to stay within the provided timeframe. Additionally, we hold the right to pause production if the 50% advance payment is not cleared or if measurement details are not provided promptly. All artistic designs, hand-painted patterns, and brand photography remain our intellectual property and cannot be replicated or used for commercial purposes by others.

Customer Responsibilities
As a customer, you are responsible for providing accurate and complete measurements for your customized stitching; Buruj cannot be held liable for fitting issues arising from incorrect data provided by the client. It is your responsibility to ensure the timely payment of the 50% advance to confirm the order and the remaining balance once the order is complete. You are also responsible for inspecting the item immediately upon receipt and reporting any damages or errors to us right away at burujpk@gmail.com.

Customer Rights
Every customer has the right to receive a garment that matches the quality and design described in their customized order. You have the right to a full refund of your advance payment if you choose to cancel within the 12-hour grace period before production begins. Furthermore, you have the right to be notified once your return has been inspected and to receive a refund on your original payment method within 10 business days if a damage claim is approved. Finally, you have the right to a secure and private transaction, ensuring your personal details and measurements are protected.